[Resolved] Citrus Payment Solutions — amount debited from bank account and not credited at (ghmc hyd) merchant account

[Resolved] Citrus Payment Solutions — amount debited from bank account and not credited at (ghmc hyd) merchant account

R Raghu Busireddy

Hi, My name is raghu and me made a transaction from ghmc to pay property tax of rs.6985/-. I paid from upi bank account and amount debited from my account in the meantime the transaction from citrus is failed. Below is the screenshot of the transaction. Please revert my amount to my upa account. The phone number is [protected]. Please reply to me if need more details. +2 photos Was this information helpful? No (0) Yes (0)
Apr 23, 2020 Complaint marked as Resolved Verified Support Apr 19, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. We request you to wait for 1-2 working days for the transaction status. We shall update you on the status within the mentioned time. We seek your patience. Regards, Citrus Support Team Apr 22, 2020 Updated by Raghu Busireddy Hi Any update on the above issue. I have waited and I didn't get the amount and it is not paid to GHMC. Please update Verified Support Apr 22, 2020 Citrus Payment Solutions Customer Care's response Hi, We apologize for the delay. Please note, your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 6985 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday). Feel free to write to us if any other information is required. Regards, Citrus Support Team Apr 23, 2020 Updated by Raghu Busireddy Hi, Thank you for you support Money is credited in the source account
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