[Resolved]  Citrus Payment Solutions — amount debited from my account but nit reflected the same to ghmc property tax

,
I tried to pay the property tax through the citrus pay using ghmc app. I used the vpa to pay the amount and my account got debited and credited to your account. But the same not paid to ghmc propertu tax.

Ptin: [protected]

Transaction reference:

Dear customer, acct xxx178 has been debited for rs.8887.00 on 14-apr-20 towards linked [protected]@axisbank. Upi ref no[protected]

Dear customer, citrus solutions pvt ltd has requested money from you on your icici bank app. On approving the request, rs 8887.00 will be debited from your account. To authorise click mobile. Icicibank.com/upipushnotifications

Note: i'm not able to send the email [protected]@payu.in

Thanks & regards,
Srinivasa rao veeranki
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Apr 16, 2020
Complaint marked as Resolved 
Verified Support
Apr 14, 2020
Citrus Payment Solutions Customer Care's response
Hi Sveeranki,

We will assist you soon for this.

Regards
Team Citrus
Apr 16, 2020
Updated by sveeranki
Hi team,
Can you please let me know, when can i expect the resolution from your side. I have to pay the property tax.
Thanks,
Srinivasa Rao veeranki
Apr 16, 2020
Updated by sveeranki
Hi, Issue not yet resolved. can you please transfer the amount back to my account.
Verified Support
Apr 16, 2020
Citrus Payment Solutions Customer Care's response
Hi Sveeranki,

You shall receive your refund for UPI[protected] within 2-3 working days.

Regards
Team Citrus
Complaint comments 

Comments

Hi Team Citrus,

I didn't get any response from you. I have to pay the property tax. Please let me, when can i expect the resolution from you?

Thanks,
Srinivasa Rao Veeranki

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