[Resolved] Citrus Payment Solutions — amount debited from sbi account (bank) but not paid to bajaj allianz (merchant)

[Resolved] Citrus Payment Solutions — amount debited from sbi account (bank) but not paid to bajaj allianz (merchant)

C cpmittal27 from New Delhi, Delhi

I have made payment of Bajaj Allianz Life Insurance policy via net banking (SBI) through Citrus Payment Solution. I understood that amount debited form SBI account (bank) but not paid to Bajaj Allianz (merchant). PLease find below details of Bank transaction and Merchant details for your action. Bank Transaction details Payment date : 02-Mar-18 SBI Transaction ID: [protected]IGADAFOP Amount : 30713 Merchant details Payment to : Bajaj Allianz Life Insurance Policy # : [protected] Policy Holder Name: Sanjay Kumar Mittal Quick action will be appreciated. Please resolve the issue. Was this information helpful? No (0) Yes (0)
Apr 7, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 07, 2018 Citrus Payment Solutions Customer Care's response Dear Mr. Mittal, We would like to inform you that the TXN [protected] is successful at our end. Please get in touch with the merchant (Bajaj Allianz Life Insurance Company Limited) with Merchant Txn Id - 2782003 in order to get the service delivery status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team
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