Citrus Payment Solutions — Amount debited not refunded

I was placing an order of 50000rs on 1xbet ...1xbet use citrus payment solution gateway so amount deducted from my account but not reached to 1xbet account ...so 1xbet cancelled my order now I request you to refund my debited amount.
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This is the transaction screenshot

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
SarahStanley's reply, Oct 4, 2021
Please provide some update on my Zara transaction. UPI ID 127688636795.
My order has been cancelled by Zara and my money has been debited. I NEED A REFUND!!!
Screenshot already added

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