Citrus Payment Solutions — Amount debited please refund

Shilpi1616

Jul 1, 2021

Website:

Zara

Hi team,

Please check as amount has been charged by citrus and money has been debited but zara said no momey received and i had to make cash on delivery order .
But amount is still not refunded please see the attached screenshot .

Regards,
Shilpi goswami

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Verified Support

Jul 02, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - UPI[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus

Jul 02, 2021

Updated by Shilpi1616 Kindly note when i placed the order no . Nº [protected] . After paying through upi the amount got debited but zara didnt receive and was order was under pending status . I had to make the order cash on delivery so that i wont loose more amount while making the 2 nd transaction.
Please note order no remained same as i didnt cancel the order infact after knowing from zara it will be auto refunded i made a cod order .
I have received the order today paid the total amount as cod and now i am
Looking for refund for the online transaction.
Please look at the complete email and then reply as zara has confirmed the amount is not with them
And thats why it gave me an option of cod on same order .

Jul 04, 2021

Updated by Shilpi1616 Any update ????

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Comments

Shilpi1616

Jul 2, 2021

Please check as i have checked with zaraa they didn’t receive the amount and i had to place the cod order . Kindly check and refund my amount as i have already paid cod order for this order