[Resolved] Citrus Payment Solutions — amount debited to account but transaction failed

v s jain

from Delhi, Delhi

Address:

New Delhi, Delhi, 110085

I have made a payment of rs 109115/- to yamuna expressway authority through internet banking on 24.04.2019 at 7.10 am. The amount has been debited by sbi to my account no [protected] and the transaction is reported to have failed so please look into the matter, sms received by me shows that payment has been made to citrus payment solutions on 24.04.2019 at 7.10 am vide no igafzkwhv9.
Yamuna expressway has to credit the amount to the account of shri vikas jain.
Please arrange refund
Yours faithfully,
Vir sen jain
[protected] (M)

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May 28, 2019

Complaint marked as Resolved

Verified Support

Apr 27, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team