[Resolved] Citrus Payment Solutions — Amount deducted but order is still pending.

Choudhary Preeti

from Powai, Maharashtra

Address:

A-635 sector 9, new vijay nagar ghaziabad, uttar pradesh

Last night (26/11/2020) i placed a order of one jacket and paid using UPI, the amount of 3594 was deducted from my account but the order is still pending. I checked this at my end the UPI app is showing that the amount has reached to the merchant but i didn't received any order confirmation message or mail.
The order was placed in the name of Sarthak Choudhary.
Kindly look into the matter and provide me a refund.

Regards
Preeti Choudhary

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Aug 12, 2021

Complaint marked as Resolved

Verified Support

Nov 28, 2020

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team