ADVERTISEMENT

[Resolved]  Citrus Payment Solutions — Amount deducted but payment was not received to zara

I have placed the online order on zara india and opted UPI payement which directed to CITRUS then directed toh phonpe app. I had completed the payment and amount of 3890 was deducted but on zara payment is still pending. I had talked to zara also and they are claming they haven't received the payment. The order has been canceled so please refund my money to my account. Here is the transaction ID P2010092007492149735145
Date of transaction 9th oct
Amount deducted but payment was not received to zara
Was this information helpful?
No (0)
Yes (0)
Oct 16, 2020
Complaint marked as Resolved 
Got my refund. Thank you citrus
Verified Support
Oct 12, 2020
Citrus Payment Solutions Customer Care's response
Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Oct 15, 2020
Updated by Sakshik080
I got the refund. Thanks for maintaining the trust.
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    code
    Citrus Payment Solutions
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    2767
    Pending
    226
    Resolved
    1676
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View Full Information
    ADVERTISEMENT