Citrus Payment Solutions — Amount deducted but unsuccessful transaction

I had made a payment through citrus payment link on 18/09/2019 to DTP regarding my DLF construction site. Even though the amount got deducted from my account, it didn’t reach the merchant’s account and still on merchants’s server my amount is due. Below are the details of the above said transaction:
Transaction ID:TOWNPLAN[protected]
Transaction amount: ₹32667.00
Transaction date:18/09/2019