[Resolved] Citrus Payment Solutions

[Resolved] Citrus Payment Solutions — Amount Deducted

S Sonal Rathi�� Jul 12, 2021 Jul 16, 2021 This thread was updated on Jul 16, 2021

Hey, I tried placing an order in Zara but the amount got deducted and the transaction failed. Can you please look into this matter +1 photos Was this information helpful? No (0) Yes (0)
Sep 13, 2021 Complaint marked as Resolved Verified Support Jul 14, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query. Regards, Team Citrus Jul 14, 2021 Updated by Sonal Rathi�� Name: Sonal Rathi Email: sonal.rathi.[protected]@isuindia.in The screenshot is added below Jul 15, 2021 Updated by Sonal Rathi�� Any Update??? Verified Support Jul 16, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 3980.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team
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Sonal Rathi��

Jul 14, 2021

Name: Sonal Rathi
Email: sonal.rathi.[protected]@isuindia.in
The screenshot is added below

Sonal Rathi��

Jul 15, 2021

Any update??

Citrus Payment Solutions Customer Care's response, Jul 15, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL5464105922165738438
processed on 11-07-2021 for Rs. 3980.00 was a failed transaction. The amount has been refunded to your source account on 12-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team