[Resolved]  Citrus Payment Solutions — amount deducted from ac but payment not paid

I have maid payments through debit card.in this way the amount of rs 4545 has been deducted from my account but the payment to nios d. El. Ed has not been made.. So you are requested to pay the same to nios d. El. Ed or return the money to my account. Ref no is d[protected], paid on 13.09.2017. I have not got any sms/e mail/any ref number from the source of the payment. As the date of the payment is nearing on pls return the amount to my account.
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Oct 20, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
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