[Resolved] Citrus Payment Solutions — amount deducted from bank account but payment not made

[Resolved] Citrus Payment Solutions — amount deducted from bank account but payment not made

R ranjanp.24 from Dimapur, Assam

I had made payment for nios - d. El. Ed course. ₹4500 were deducted from my bank account but still my payment status shows "payment not made". Moreover after payment i was redirected to the page of nios stating very unusual thing - "your transaction could not be accepted due to following reason-transaction successful". But still my payment status shows payment not made. Attached the screenshots of my account statement and the nios page after payment. Nios refrence id: d[protected] Transaction ref. No:[protected]igabwwrml5 Was this information helpful? No (0) Yes (0)
Oct 14, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 01, 2017 Citrus Payment Solutions Customer Care's response Hi, Your concern has already been addressed over the email sent by you under the case number 01209360. Revert to the same for any more help or support. Regards, Citrus Support Team
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Comments

Sayma Khan

from Bareilly, Uttar Pradesh

Plzz iam also suffering from the same problem is your amount refund

Citrus Payment Solutions Customer Care's response, Sep 1, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team