[Resolved] Citrus Payment Solutions — Amount of Rs. 2370 debited while purchase shows cancelled on Zara app.

[Resolved] Citrus Payment Solutions — Amount of Rs. 2370 debited while purchase shows cancelled on Zara app.

A Aishwarya Manjunath from Chittur, Kerala May 16, 2021 May 17, 2021 This thread was updated on May 17, 2021

I made a purchase for Rs. 2370 on Zara app through UPI payment method. The app showed that the payment is still pending while the amount has been debited. Now Zara has even cancelled the order from their side. It’s not a small amount. Kindly refund my money ASAP. I want my money back. +2 photos Was this information helpful? No (0) Yes (0)
May 18, 2021 Complaint marked as Resolved The amount was refunded.
1 Comment	Share
Submit Close

Related Citrus Payment Solutions reviews

View all 2969 Citrus Payment Solutions Reviews

Comments

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

May 17, 2021

Verified Support

Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected]
processed on[protected] for Rs. 2370.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

Aishwarya Manjunath's [Complaint's author] reply, May 18, 2021

Thank you, I got my money back.