[Resolved] Citrus Payment Solutions — Amount of Rs. 5780 debited while purchase shows cancelled on Zara app

[Resolved] Citrus Payment Solutions — Amount of Rs. 5780 debited while purchase shows cancelled on Zara app

A Abigail Darlong Jun 14, 2021 Jun 22, 2021 This thread was updated on Jun 22, 2021

Hi, I placed an order to Zara (Amount- INR 5780) via UPI on 14th June. The amount was deducted and I got a message from my bank. However, on the Zara website, it said the payment wasn't successful and the order has been canceled. +2 photos Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Jun 16, 2021 Updated by Abigail Darlong Hi, it's been 2 days, there is no reply from your end. Kindly treat this as urgent and refund my money. Verified Support Jun 22, 2021 Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 15/06/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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