[Resolved] Citrus Payment Solutions — Cee 2017 transaction successful - yet payment is unsuccessful

ReemaSi

from Roorkee, Uttarakhand

Address:	Mumbai City, Maharashtra, 110096
Website:	checkout.citruspay.com/ssl/checkout/1soi07mxwt

I have filled up online form for RIE CEE 2017. I have opened payment option and gone through online payment option to State Bank of India on[protected] by Transaction reference number: IGABGKSVC1 for Rs 806.9.
Bank gave message for successfull transaction and deducted said money from my account but I am unable to submit RIE CEE 2017 application because it is not paid.
Till now money has neither come back (refunded) nor paid to RIE CEE 2017. Kindly do the needful so that I can fill up my RIE CEE 2017 application successfully.

EMail ID used : reemasngh.[protected]@gmail.com
Mobile No.[protected]
.
Thanking You,

Reply awaited.

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Jun 8, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

May 07, 2017

Updated by ReemaSi ALL : Please beware of these number :

[protected]
[protected]
[protected]

I am getting calls from these numbers, they are saying they are from Citrus Solutions- and are asking for my ATM details - I request you all to be careful.

May 07, 2017

Updated by ReemaSi Please do not share any details. These are fraud calls.

Verified Support

May 08, 2017

Citrus Payment Solutions Customer Care's response Hi,

We would like to inform you that the TXN[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

P. Basava Reddy

from Adoni, Andhra Pradesh

Please refund my recharged amount to my bank account. Rupees 275 to citrus videocon D2h on 6th may 2017 we had made payment through netbanking

Citrus Payment Solutions Customer Care's response, May 12, 2017

Verified Support

Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team