[Resolved] Citrus Payment Solutions — citrus payment solutions about unsuccessful transaction

Rajesh Jambhale

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

Respected sir/madam
I have made a transaction for rs. 979/- through net banking as on 12/02/2018 against the purchase product amazon. My bank provides me given below details
.
Payment id[protected]
Payee id[protected]
Consumer code [protected]
Payment amount inr 979.0
Date of payment 02/12/2018
Payee name citruspspl
Bill reference information [protected]
Payment remarks 74840139

But the above amount was not successfully transfer.
I request you please refund this amount because the same amount has paid by me through other way.
With thanks,
Rajesh jambhale
[protected]

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Apr 21, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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Comments

ijnps

from Chennai, Tamil Nadu

I have made 2 payments for nios exam through citrus pay but the payment is not gone to them the transaction ids are citrus [protected].Another one is nios1136045.Both the transactions are made through citrus pay but after payment it gets stuck and dosent get redirected to the official site

my mail id [protected]@gmail.com

Citrus Payment Solutions Customer Care's response, Mar 8, 2018

Verified Support

Hi,

We would like to inform you that the TXN 040544280055965 is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team