Citrus Payment Solutions — debit card and net banking transaction timed out but the amount was debited from my account.

Address:

Thane, Maharashtra, 421306

Hello this is atul rai from mumbai. I transferred amount of rupees 1000 to my kotak 811 account using my debit card and net banking axis bank twice. The citrus payment solution page got timed out and 1000 rupees were deducted from my axis account twice that is a total sum of 2000 rupees. I checked my kotak 811 account and there hasn't been any money transferred. I request you to please help me out and get the refund as soon as possible.