[Resolved]  Citrus Payment Solutions — deducted balance but payment not successful

I am complaining about bihar police online payment
Hello sir i am saubheek kumar singh my balance has been deducted my references no is [protected]igabxaugg9 plz refund my money then i pay again. Mobi - [protected] email - [protected]@gmail.com
Payment date - 25 august 2017
Website - csbc. Bih. Nic.in
Amount - 520.80
Payment made by - sbi net banking
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Sep 28, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

I used citrus gateway to transfer money (INR 200) from Indian overseas bank to my digital seva wallet during transaction my session ended but money was debited from my bank account I have attached a image file that contains name of transaction

Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
I maid a payment on csbc.nic.in of 520 rupees money deducted from my account but i didn't get the application no and password the mobile number which i register on csbc is [protected] at 04.02 pm on 21 aug 2017

account holder name- Sanjay Kumar
Ref Id- IGABWIKFQ0
Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Dear sir,
i have payed fees in lucknow university b.el.ed entrance fees rs 1000, it is detected in my a/c but not success, detected fees still not refunded. please refunded ASAP.
Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

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