[Resolved] Citrus Payment Solutions — etihad airways flight ticket payment deducted by citrus but ticket not issued from etihad | |||||
Dear sir, I have made booking for etihad air ticket and received following message from citrus : Hello! Your transaction with etihad airways using citrus was successful! Merchant order number: 000000810314003189920000100001 Citrus reference number: [protected] Order amount: 15384.00 inr Transaction date & time: may 01, 2018 12:45:27 am But after payment etihad website did not issue me ticket and say "sorry we could not complete your booking". When contacted etihad airways they say payment has been struck but it will be done in 30 mins. It has been so many hours but until now there is no response from citrus and even i have email to [protected]@citruspay.com. Kindly see the attached photos for your reference and issue me ticket as my flight is schedule. Awaiting for your reply and action. Was this information helpful? | |||||
Jun 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. May 01, 2018 Updated by Mohammed Abdus Salam Dear Sir, Please find the Bank Account Statement for your action. I have provided all the details which require please address my issue asap.  Verified Support May 02, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 000000810314003189920000100001 in order to get the status at their end. Regards, Citrus Support Team | |||||
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