[Resolved] Citrus Payment Solutions — Failed transaction eazypay to Citrus Payment gateway

Imtiaz98

Mar 10, 2022

Address:	Viraj Building, 3rd Floor,, Above HDFC Bank Branch, SV Road, Khar (West),, Mumbai, Maharashtra 400052, IN
Website:	www.citruspay.com

Hello,

I tried to pay my college fee 20810/- on[protected] for my fourth semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not received any amount. So it will be very helpful if you could look into this matter and credit the amount back into my account.

Kindly help because I need to pay my semester fees.
I have attached the transaction history screenshot and the message that I received from the bank.

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Apr 11, 2022

Complaint marked as Resolved

Mar 10, 2022

Updated by Imtiaz98 Hello,

I tried to pay my college fee 20810/- on[protected] for my fourth semester. My college that is University of Hyderabad is using eazypay which redirected me to the citrus payment gateway.

I made the payment through Union bank of India and amount got debited from my account. I also got a message from the bank that transaction to citrus payment solutions was completed successfully but my college has not received any amount. So it will be very helpful if you could look into this matter and credit the amount back into my account.

Kindly help because I need to pay my semester fees.
I have attached the transaction history screenshot and the message that I received from the bank.

Verified Support

Mar 11, 2022

Citrus Payment Solutions Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in for further assistance with your query. Regards, Team Citrus

[Resolved] Citrus Payment Solutions — Failed transaction eazypay to Citrus Payment gateway

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