Citrus Payment Solutions — Fees paid not show paid

I have paid school fees, but not showing paid.kindly advise.
Debit
INR 3000.00
A/c no. XX3447
[protected]:39:35
INB/[protected]/CITRUS PAYMENT SOLUTIONS P
Axis Bank
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Citrus payment solution not resolved kindly Resolved.
Debit
INR 3000.00
A/c no. XX3447
[protected]:39:35
INB/[protected]/CITRUS PAYMENT SOLUTIONS P
-Axis Bank
Citrus Payment Solutions Customer Care's response, Feb 13, 2022
Verified Support
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL4722247728148617019 and source transaction Id - 022202017907558 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus
Sir Please send the acknowledgement of payment of Fees 3000/- to Doon Velly Public school Nalagarh, Distt.Solan HP.-174101.

We have Received massage from axis Bank for debiting my a/c, , but Payee not Received the payment. Kindly send Receipts of this payment by mail [protected]@gmail.com, , , , , , we are much thankful.

----- Forwarded Message -----
From: "Axis Bank Alerts"
To
Sent: Tue, Feb 8, 2022 at 9:42 PM
Subject: Notification from Axis Bank
Dear Customer, We wish to inform you that INR 3000.00 has been debited from your A/c no. XX3447 on[protected]:39:35 at INB/[protected]/CITRUS PAYMENT SOLUTIONS P.

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