[Resolved]  Citrus Payment Solutions — for unsuccessful transaction

Address:Burdwan, West Bengal, 713339

Sir, i made the payment of bihar police form fees on 25 august 2017 of amount rs.520.80 through citruspay. After few second screen showed that payment unsuccessful due to an error but money got debited from my bank account. Then contacted to bihar police office (Csbc) to sent me my registration number. They said that"your payment show failure" after
Was this information helpful?
No (0)
Yes (0)
Sep 28, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Aug 28, 2017
Updated by rahuljun
transaction no[protected]
Verified Support
Aug 28, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

Dear Sir I transferred money in my debit card to account. I transferred 24-aug-2017 till now amount not credited but in my debit card amount debited

Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Sir ji mene bihar police ka payment kiya tha jo payment kat gya hai lekin mujhe abhi tak passward nhi mila hai jisse me bihar police ka form fill kar saku
Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Respected sir/mam
i had recently paid the fees for nios and from my account the cash has been dedected but when i log in into my account it is shown that payment is not made.My reference number is a[protected].If my payment is not made i have to move legally under consumer protection act.
Citrus Payment Solutions Customer Care's response, Aug 28, 2017
Verified Support
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information