Citrus Payment Solutions — hp gas agency not received payment 807.50 which I paid through citrus for gas booking

Citrus Payment Solutions — hp gas agency not received payment 807.50 which I paid through citrus for gas booking

R Rajshes from Powai, Maharashtra

Hi. I have made a payment through citrus for hp gas booking but the hp agency not received the payment of 807.50. The gas delivery boy again collected 807.50 cash from me. This is the double payment i made for the same one gas booking. The agency is asking to get confirmation from citrus team. Please refund my money 807.50 which is paid in citrus online. Consumer number - 632295 Was this information helpful? No (0) Yes (0)
Verified Support Mar 11, 2020 Citrus Payment Solutions Customer Care's response Hi Raj, Sorry to know this. Please help us with the exact transaction amount, date and your registered contact details for assistance. Regards Team Citrus Mar 11, 2020 Updated by Rajshes Hi Citrus Team, This is Rajshe. As per your request please find the below details. Transaction amount- 807.50 Date- 9th March 2020 Registered contact details- [protected] UPI transaction for amount 807.50 made through my SBI bank account was successful (Bank reference ID[protected] that is credited to Citrus account. Citrus UPI- ci****[protected]@axisbank Thank you for looking over the issue. Mar 14, 2020 Updated by Rajshes Hi Team, I have not got any updates on my complaint. Please reply please find the below details. Transaction amount- 807.50 Transaction Date- 9th March 2020 Registered contact details- [protected] Bank reference ID[protected] UPI transaction for amount 807.50 made through my amazon UPI [protected]@apl paid from my SBI bank account was successful (Bank reference ID[protected] that is credited to Citrus account. Citrus UPI- ci****[protected]@axisbank to which the payment sent. The Citrus team didn’t paid money to HP gas agency that was received from Citrus on March 9th 2020 only. Please refund my money 807.50 which is paid to citrus online.
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Ramachandran Vk

On 26/2/20 I had made online payment to hp gas agency, sai gas agency, ernakulam. Today they brought the gas but refused to deliver saying that payment has not received yet..Your reference #IGAIEJFMT0 DATED 26/2/20...kindly interfere and arrange to supply the gas again...hp gas agency is at ernakulam and consumer no 625559..my mob no [protected]

Citrus Payment Solutions Customer Care's response, Mar 11, 2020

Verified Support

Hi Ramachandran,
This is successful with Citrus Txn Id OL8173421139186782815 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end