[Resolved] Citrus Payment Solutions — hpcl not showing system payment

Akhtar122

from Surat, Gujarat

Address:

395003

rs.662.32 for the gas on the link sent with the message which was paymantra. I was still charged by the gas station saying that if is paid online they have got no information so i had to pay him in gas. I did not even get the refund of the amount nor the gas. The gas station people checked for the transaction online in their system which does not eben show any transaction made online by me.
I am attaching the picture of the transaction confirmation and also the pictures of the online hp site and the receipt i got tor the paymantra in cash.

+2 photos

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Mar 8, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team