[Resolved] Citrus Payment Solutions — I'm complaining about failed transaction of 1200 done with pnb net banking via citrus payment gateway

diwakar meena

from Noida, Uttar Pradesh

Address:	Bundi, Rajasthan, 323001
Website:	www.citruspay.com

Payment regarding university form failed three times stating payment as unsuccessful each time (400 each times, 2times from one card and one time from other) and amount getting deducted, makes a total of 1200₹, payment was done with pnb net banking via citrus payment gateway, transactions done is attached as seperate image.. Transaction number is visible in image. Kindly see to this and refund the deducted amount..
Mail me regarding the subject on [protected]@gmail.com

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 19, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Citrus Payment Solutions Customer Care's response Hi Diwakar,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Related Citrus Payment Solutions reviews

View all 2969 Citrus Payment Solutions Reviews

Comments

dontpanic

While recharging through My AIRTEL app the amount Rs.150 was debited from my AXIS bank account through Citrus gateway but the recharge was not done also the money is not returned to my account either. So i need my money back to my account.

Citrus Payment Solutions Customer Care's response, Jul 20, 2017

Verified Support

Hi,

We would like to inform you that the Merchant Txn ids -025630238003649 is not successful at our end. Amount for the same has been refunded from our end today and shall reflect in your account within 5 working days.

For more help and assistance you can also write to us at [email protected].

Regards,
Citrus Support Team