[Resolved] Citrus Payment Solutions — irctc ticket refund

Tushar Khandalkar

from Pune, Maharashtra

Website:

www.irctc.co.in

I've done a transaction through my irctc account on 29th of december 2017 which was not complete due to session being timed out the transaction was carried out by citrus payu as the transaction was failed it should have been refunded back to account but this did not happen till date. As i contacted irctc they've clearly mentioned in their statement that they did not receive any payment and my bank passbook clearly shows a deduction which should be returned by the channels of citrus i request you to kindly look into the matter with immidiate effect. The amount deducted after the online convince fee was ₹2317.34 whereas the ticket amount was ₹2290. The transaction id is [protected]

Was this information helpful?

No (0)

Yes (0)

Mar 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Related Citrus Payment Solutions reviews

View all 2969 Citrus Payment Solutions Reviews

Comments

Shiva sai pavan

from Belgaum, Karnataka

Hello sir /madam
I made a amount transaction fromSBI account to katak 811 bank account the amount was debited in SBI and not credited in kotak811
Txn#[protected]

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Mohammad Kamar

from Gurgaon, Haryana

Dear sir/Madam
Amount of Rs 5200 have been debited from my SBI account vide ref number [protected]IGACPIORX3 while I was funding in Kotak 811 account around 4pm. I requested you to that refund immediately
Thanks and regards

Citrus Payment Solutions Customer Care's response, Feb 23, 2018

Verified Support

Dear Customer,

We would like to inform you that the TXN 054810268564190 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - MB811P00081169392 in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team.