[Resolved] Citrus Payment Solutions — jet airways insurance refund

atulbhan1

Address:

Mumbai City, Maharashtra

[protected]:41:54 jet airways inr net banking 199.00 inr refund success

The above details show that the insurance refund has been completed when i log in my account

But so far it has not been credited to my bank account which was used for booking the jet airways ticket through net banking.

Please revert back to
[protected]@gmail.com

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Feb 17, 2018

Complaint marked as Resolved

The refund has been made on 15th february after an exchange of number of emails to citrus and jet airways and finally two mails through customer complaint service . thanks and regards, Atul Bhan

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Feb 12, 2018

Updated by atulbhan1 BANK REFERENCE : PUNJAB NATIONAL BANK
TRANSACTION DATE : 24TH DECEMBER '2017
PHONE NUMBER : [protected]
CARD : NET BANKING TRANSACTION

Feb 14, 2018

Updated by atulbhan1 May i have the feedback . It is clear from my earlier mail and the bank statement that the amount of Rs 199 /- has not been refunded towards the Insurance charges by JET AIRWAYS through ICICI Lombard .

Kindly update the progress .

regards,
Taruna Bhan

[Resolved] Citrus Payment Solutions — jet airways insurance refund

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