[Resolved] Citrus Payment Solutions — lpg cylinder payment issue

Rajat Parmar

from Indore, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 453441

Hi team.

On jan 11, 2019, i booked a gas refill and got a message with the link to pay online for the booked cylinder.

I did the payment online thru citrus pay using my upi app phone pay. Amount got deducted and the transaction was successful.

But gas agency said they did not receive the payment and they have collected payment in cash from me.

Later on, i kept calling them and checking the status of my payment. They said they have not received any amount for the give transaction details.

I am attaching the screenshots for your reference.

+6 photos

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Mar 22, 2019

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus.

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Comments

Sigharsing

from Gurgaon, Haryana

Debit card xxxx7034 for a purchase worth rs20000. On POS SPIC ESAFAR 11418 at citruspay spicesafar txn#923738... This transaction not done by me...

Citrus Payment Solutions Customer Care's response, Feb 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team Citrus.