Citrus Payment Solutions — Money Debit From Bank Account But Not Received By Merchant
R
Rajiv909
Hello,
I made a transaction of 2196/- from my HDFC bank with a Ref Num:[protected]. but the merchant (HSVP WATER BILL) did not receive the payment till, for more detail check to attached picture.
Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
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Please note that this is a successful transaction via Citrus Txn Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.
Regards,
Citrus Support Team