Citrus Payment Solutions — Money Debited but Order Cancelled: Zara

Citrus Payment Solutions — Money Debited but Order Cancelled: Zara

R R1234Panwar Jul 3, 2021 Jul 5, 2021 This thread was updated on Jul 5, 2021

Hi, This is to bring to your attention that I placed an order with you at 8:57pm on Wednesday, 30 June. My cart total was INR 9960, which was debited from my account. However, the order was not placed and it said that the Payment is Pending, after which the order got cancelled even though the payment was done from my end. My order number is Nº [protected] and the order was made online on 30 June. I used UPI to make the payment with transaction ID[protected] Was this information helpful? No (0) Yes (0)

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 5, 2021

Verified Support

Hi,

Your transaction with the Citrus ID: OL[protected] & OL[protected] processed on[protected] for Rs. 9960.0 was a failed transaction and we have not received the funds at Citrus. In case of an accidental debit, the amount will be auto reversed to your source account within 3 to 5 working days (for net banking transaction) and 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday). If the amount is not reflecting within the given time frame, we request you to contact your respective card/account issuing bank to know the status of the refund.

We appreciate your understanding with regard to this matter.

Regards,
Citrus Support Team

R1234Panwar's [Complaint's author] reply, Jul 6, 2021

On my UPI, it says that the payment was received by CITRUS. I can attach the screenshot of the same. Kindly check again

aditi pandey12

Jul 5, 2021

did you get the refund? Same thing happened with me.

R1234Panwar's [Complaint's author] reply, Jul 5, 2021

No. No reply from Citrus Either