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The screenshot of the transaction is attached here
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Citrus Payment Solutions Customer Care's response, Jul 26, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID UPI6220395895158271015 processed for Rs. 9360 was a failed transaction. The amount has been refunded to your source account on 22-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID UPI6220395895158271015 processed for Rs. 9360 was a failed transaction. The amount has been refunded to your source account on 22-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team