Citrus Payment Solutions — Money debited from bank account but money not received by Zara

I was placing an order with Zara and opted for online payment via upi.
I did the payment through google pay for which citrus solutions payment gateway was used by zara. I did the transaction and the money got debited from the bank account but Zara did not recieve the amount. The payment status is still showing pending
Please initiate the refund or look into the matter to confirm the order