[Resolved] Citrus Payment Solutions — money debited from bank but not credited in kotak 811

Prateek Tirthani

from Kota, Rajasthan

Address:

Jaipur, Rajasthan, 302029

I was trying to fund my kotak 811 account, it was through citrus but after transaction it was showing please try again later and money deducted from my bank account.

This is showing in bank transaction description:

Prcr/citrus pay etailing/mumbai

My kotak 811 account: [protected]

Mmid : 9485424

Bank through which money debited:

Bank of baroda
Acc no : [protected]
Transaction amount: 8500

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May 15, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team