[Resolved] Citrus Payment Solutions — money debited from the account and status has not changed from payment not made to payment completed in nios website in teacher login

Rama Sitamarhi

from Raxaul, Bihar

Address:	Sitamarhi, Bihar, 843302
Website:	NIOS BOARD 2 YEARS REGISTRATION FEE

Dear Sir,

2nd years registration fee had made successful by my account . but it's not made successful in nios payments. so i want to refund my payment fastly Because nios 2nd year registration date going to over 7 july. So please sir. All details are below there :

Name- SANJU KUMARI
Enrol. No. - [protected]
Address:- VILL-BHAWDEPUR GOTE, POST-BHAWDEPUR, PS-RIGA, DISTRICT-SITAMARHI, BIHAR-843302
Mobile No-[protected]

Citrus reference number/Bank Transaction Id- [protected]
Debit Account No[protected]
Sbi bank reference number-IGADXCDJI1

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Aug 9, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2018

Citrus Payment Solutions Customer Care's response Hi,

Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Citrus Support Team

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Comments

Ronny1983

from Balaghat, Madhya Pradesh

I made electricity bill payment online through mponline net Banking HDFC but did not recieved receipt transaction HDFC Account Deduction Detail mention below
28 Jun 2018 [protected]-
CITRUSMPONLINE [protected]
2, 755.00

Payment dedcuted from account.

Citrus Payment Solutions Customer Care's response, Jul 9, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team