Citrus Payment Solutions — Money debited not yet refunded

I had tried to pay my college fee amounting 47300 on 23/04/2021 and the amount got debited from my account but later on the transaction status is being displayed that the transaction has failed. I have not yet received the money into my account from where it got debited. I need help .

Reference Id :[protected]
UTR Number : S82755942
Transaction ID : [protected]