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Citrus Payment Solutions — Money deducted and paid to citrus payment solution but order not placed at Zara

I have my order in Zara today worth 2570/- the amount has been deducted from my account but the order is not placed, even zara is not responding as well.
Zara uses citrus payment gateway for the payment but as soon as I was reached the app back it was showing error.
Plz help
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    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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