[Resolved] Citrus Payment Solutions — Money deducted but it is shown as pending payment

Esther Zonunsangi

Nov 12, 2021

Address:

New Colony-1

I was placing an order from Zara app 12th November, 2021 and i was opted to pay via upi through phonepe, the transaction was successful and my money had also been deducted, but it says my order is a pending payment!The money has already been deducted from my account and is reaching the merchant bank account which is citrus solutions pvt ltd!why is it still shown as a pending payment???please resolve my issue as soon as possible!!!i cannot just lost my money without getting anything!

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Nov 18, 2021

Complaint marked as Resolved

I filed my complaint on 12th nov night and after two days they replied to my complaint and said that my money has been reversed and told me to wait for one week to receive my money and it has been credited to my account tonight😁although it took them too long citrus is not a company that will steal your money, they are trustworthy🌞

Verified Support

Nov 15, 2021

Citrus Payment Solutions Customer Care's response Hi!

As checked, your transaction has been reversed on 15/11/2021 via ARN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus

Nov 17, 2021

Updated by Esther Zonunsangi Still did not receive it😡