[Resolved] Citrus Payment Solutions — Money deducted but order not confirmed or placed.
P
pujadas666
Money has been deducted but the order has been not been placed on 10, November.
Hi, I made a recent purchase on Zara. The money has been deducted but the order has been cancelled by Zara.
Order No: [protected]
Puja Das
Please do the refund at the latest
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Aug 5, 2021
Complaint marked as Resolved
Verified Support
Nov 11, 2020
Citrus Payment Solutions Customer Care's response Hi Puja,
We will check and update you on the status soon. We appreciate your patience.
Regards,
Citrus Support Team
Verified Support
Nov 24, 2020
Citrus Payment Solutions Customer Care's response Hi Puja,
We apologize for the delay in response.
Please note that this is a successful transaction via Citrus Transaction Id - OL[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected]
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