[Resolved] Citrus Payment Solutions — Money deducted but order not received on Zara India | |
I ordered clothes on Zara app and made the payment via citruspay using UPI. The amount got deducted from the account and i got the message from the bank as well but as soon i got redirected to the Zara app it is showing pending payment option. After i faced this issue I immediately googled about it and got to know that there has been a lot of cases where Zara app users faced problem paying via citruspay. Requesting you to please refund my amount of 3980/- as soon as possible.
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Aug 4, 2021 Complaint marked as Resolved Verified Support Jul 31, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 3980 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
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