Citrus Payment Solutions — Money deducted from account but the order from zara is still pending

Citrus Payment Solutions — Money deducted from account but the order from zara is still pending

K kashish987654321 from Gurgaon, Haryana

I placed an order from Zara, and selected payment method as BHIM UPI . Further I approved the payment from UPI app but it did not connect with Zara app. and shows my payment as pending . please resolve this issue and get the money refunded asap . +1 photos Was this information helpful? No (0) Yes (0)
Jan 18, 2021 Updated by kashish987654321 now my Zara order is marked as cancelled but no refund has been initiated . please help me with the same
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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Verified Support

Hi, please share the below details for assistance.
Screenshot indicating the debit for the required transaction.
Transaction date along with the amount.
Email id or phone number used for processing the transaction.