[Resolved] Citrus Payment Solutions — money deducted from bank but message appear payment failed

akaysharma33

from Lucknow, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 400052
Website:	website www.citruspay.com

Sir,
I made the payment of bihar police form fees on 14august 2017 and 23 august 2017 of amount rs.520.80 through citruspay. After few second screen showed that payment unsuccessful due to an error but 4 time my money got debited from my bank account.
Then contacted to bihar police office (Csbc) to sent me my registration number. They said that"your payment show failure" after that i contacted my bank on verification they found that amount is settled to merchant bank (Citruspay). So please credit back my money on bank account.

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Oct 7, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Aug 23, 2017

Updated by akaysharma33 stan no: 365756
stan no:002823
stan no:364887
stan no:144324

Verified Support

Aug 31, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Jan 10, 2021

Updated by akaysharma33 number [protected]
email id [protected]@gmail.com

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Comments

kanhaiya108

from Jamshedpur, Jharkhand

Hi there,

can you please tell me how had you contacted CSBC, so that i can also confirm whether my payment was settled or missed. I am also suffering from same situation. yesterday I did payment, money got debited but no message was sent mentioning id and password. So as of now i have made payment but i dont have login id and password.

Please drop a message @ [protected]

Citrus Payment Solutions Customer Care's response, Aug 31, 2017

Verified Support

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team