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[Resolved]  Citrus Payment Solutions — Money deducted from bank but order didn't placed

I was placing an order on zara india online on 6th November and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@sbibank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest
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Jan 30, 2022
Complaint marked as Resolved 
Verified Support
Dec 06, 2021
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2080
was a failed transaction. The amount has been refunded to your source account on XXXX and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Verified Support
Dec 06, 2021
Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected]
processed on[protected] for Rs. 2080
was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
Dec 20, 2021
Updated by Tarandeep2691 hello
I didn't get any refund yet. I am still waiting for my refund. please refund as soon as possible
Verified Support
Dec 20, 2021
Citrus Payment Solutions Customer Care's response Hi!

Please connect with your issuing bank via RRN[protected] for further assistance.

Regards,
Citrus Support Team
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