[Resolved] Citrus Payment Solutions — money deducted from my rbl bank zeta card but not get reversed to my kotak bank account

Mayank Parna

from Indore, Madhya Pradesh

Address:

481880

I was trying to add money rs.7000 to kotak 811 account through add to fund process but due to some technical issue my money got debited and not get refunded to my source card.. Nor got money in kotak mahindra bank account.. The error was something went wrong network conn reset.. But kotak bank manager told me that money reversed and they have also provided citrus pay payment gateway txn id and merchant id... But when i contacted to my zeta customer they are not able to trace reversed money.. And zeta told me contact the merchant told them check arn= 30003180348033064784057
And rrn=[protected]
And approval code:555547
Card no. 508894××××××1636
My kotak 811 account number is [protected]
Please help me to refund my money rs.7000
Please sir refund my amount

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Apr 17, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

Citrus Payment Solutions Customer Care's response Hi Mayank,

Your concern has already been addressed over the email sent by you under the case number 02528271. Revert to the same for any more help or support.

Regards,
Citrus Support Team

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Comments

Rajan Dhamodhar

from Chennai, Tamil Nadu

Dear sir

when i made payment to nios through net banking of canara bank dated on 06/03/2018 my account has been debited but payment not made still i have not received my money back
Ref no:citrus pay-[protected]-client code

Citrus Payment Solutions Customer Care's response, Mar 13, 2018

Verified Support

Hi Silpaja,

This is successful via Citrus Payment ID - 515825281428198, amount has been remitted to merchant. For any concern regarding, Delivery/Payment receipt/Cancellation/Refund, request you to contact merchant directly with Merchant Id - 18030620488421.

Thanks & Regards,
Citrus Support Team.

Ashif Alom Rahman

from Duliagaon, Assam

I pay rs. 751.88 as a exam fee of nios dled. But balance cut from my account and didn't received nios. When I check my payment status on nios dled it shows payment not done.

POS [protected]
TXN# 077209

Citrus Payment Solutions Customer Care's response, Mar 13, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team