I just order something from zara and it autodirected me to your page saying citrus solutions when i was trying to pay through upi app i approved it from my bhim app but.. My money got deducted and the order didn’t went through it’s not placed yet.. My bank send me a message saying the. Money deducted from my account but no confirmation from the store as it says it’s still pending.. I am attaching the messages
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We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team