[Resolved]  Citrus Payment Solutions — Money got debited from account but order not received by zara

I was placing an order on zara india online on 25th Nov 2021 and had opted for payment via upi.
I then did the payment through amazonpay for which zara had used citrus payment gateway.
I did the transaction via [protected]@apl and money got debited from my account but zara did not received the amount. Bank reference id[protected]
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.

Kindly check my concern and give me refund of my money at the earliest.
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Jan 9, 2022
Complaint marked as Resolved 
Verified Support
Nov 27, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, your transaction is reversed on 26/11/2021. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards, Team Citrus
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