Citrus Payment Solutions — Money got debited from mine account during shopping online but didnt got debited to Zaras Accounts

I was online shopping on Zara and made the payment through UPI though the amount of rs 6544 has been debited from mine account but the same didn’t got credited in Zara’s account. So kindly initiated mine refund at earliest. I am attaching the screenshot of all the messages I have received for the same
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Nov 27, 2020
Updated by Shivi0611
**Money got debited from mine account during shopping online but didnt got credited to Zaras Accounts
Nov 27, 2020
Updated by Shivi0611
Why it is showing and marked as resolved but it didn’t resolved yet. I want my refund soon.
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Hi,

We regret the inconvenience caused.

Please note that this is a successful transaction via Citrus Transaction Id - OL[protected]
at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Citrus Support Team
I haven’t received mine refund the amount didn’t got credited in Zara’s account when I contact Zara’s customer care they were saying that they didn’t receive any credit from your side but you were saying that the amount got transferred in the Zara’s account but the payment was unsuccessful so please refund mine rs 6544 .

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