[Resolved]  Citrus Payment Solutions — Money got debited twice but no refund

Hi,

I was placing an order through zara and the payment gateway was Citrus Solutions. Nearly Rs 20, 000 were debited but the order was never placed. There has been no mail of refund initiation. Please assist as I am scared. Attaching photos of the two orders and the payment.
+3 photos
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Aug 6, 2021
Complaint marked as Resolved 
Mar 20, 2021
Updated by priyalalwanii
adding more images from google pay transactions. please see.

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Comments

Hi,

We regret the inconvenience caused. We will check and update you on the payment status within 24 hours. We appreciate your understanding in this matter.

Regards,
Citrus Support Team
Hi,

We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] & OL[protected] processed on[protected] for Rs. 8370.00 & 11160.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team

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