[Resolved] Citrus Payment Solutions — money has not debited | |||||
Dear sir, i had transferred money from citrus to my bank a/c add balance of ₹ 5000 on 10th jan still know i didn't get money in my bank a/c today is 15th jan.in this my payment has been deducted from citrus app and msg came that within 2 day it will come but still know i didn't get money. Please help me. For your reference i am hereby attaching the transaction details with screen shot photo. Kindly check this and inform me very soon.. Thanking you... Was this information helpful? | |||||
Mar 1, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Jan 18, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Verified Support Jan 24, 2018 Citrus Payment Solutions Customer Care's response Dear Ananthi, We have checked the records and would like to inform you that the amount is reversed to your Citrus Wallet and the same is being utilized by you further. Regards, Citrus Support Team. | |||||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We have checked the records and would like to inform you that the amount is reversed to your Citrus Wallet and the same is being utilized by you further.
Regards,
Citrus Support Team.