Citrus Payment Solutions — money not credited in account

Address:	560037
Website:	www.citruspay.com

I have made a transaction today[protected] to withdraw money from my citrus wallet to my account. I see the transaction successful on my mobile app but my money is not credited in my account. Please help me as soon as possible. I need the money very urgent. When i add money to the wallet, the transaction happened and reflected in seconds but when it is the other way round, why does it take this much time. It's been a long time since my money did not get credited. Please credit the money in my account as soon as possible.

Transaction id: ff31f71edbbb460891e5881ca5f62fd1

I complained about the above info at [protected]@payu.in and i have been assigned the below ticket number

Ticket number: 01556157