Citrus Payment Solutions — money not refunded in my bank account

Hi i made a citrus account and added rs. 4042 in wallet for some payment as i wasnt able to do it through the wallet i request to transfer money to the bank. Following are the details-
Citrus cash
4th december 2017 | 10:12 am
Withdrawn | successful
Ref id : [protected]
Message : withdrawn to ifsc sbin0002875
They told me that the refund process will take 2 days but is till didnt get my refund